Refund Policy

1. PRODUCT RETURNS (HARDWARE)

🕒 24-Hour Return Window:

• Deadline: Return requests MUST be made within 24 HOURS of delivery
• Condition Requirement: Products must be in perfect, unused condition with all original packaging and accessories
• Inspection Fee: A 15% inspection fee applies to all returned items
• Restocking Charge: 25% restocking fee for opened boxes (non-defective items)

🔧 Defective Products:

• Proof Required: Video evidence of defect must be provided within 24 hours
• Replacement Only: Defective items are replaced, not refunded
• Diagnosis Required: Our technician must confirm defect before replacement
• DOA Policy: Dead-on-arrival items replaced within 7 days (diagnosis required)

2. SERVICE REFUNDS

⏱️ Strict Cancellation Policy:

• Before Service Start: 50% refund if cancelled 2+ hours before scheduled time
• No-Show Fee: 100% charge if our technician arrives and customer isn't available
• Last Minute Cancellation: No refund if cancelled less than 2 hours before service
• Service Interruption: No refunds for service delays caused by customer unavailability

✅ Satisfactory Service Guarantee:

• Warranty Period: 7-day warranty on all repair services
• Re-Service: Free re-service within warranty if same issue recurs
• No Cash Refunds: Service credits only for unsatisfactory work
• Partial Refunds: Not available for partially completed services

4. REFUND PROCESS TIMELINE

📋 Return Process Requirements:

• Email Only: Refund requests accepted only via email to refunds@techprofixer.com
• Documentation: Must provide invoice number, photos, and detailed reason
• RMA Number: Return authorization required BEFORE returning any item
• Shipping: Customer pays return shipping + insurance
• Processing Time: 7-10 business days AFTER we receive returned item

5. REFUND METHODS & CHARGES

💳 Refund Methods:

• Original Payment Method: Refunds issued to original payment source only
• Service Credits: Preferred method for service-related refunds
• Bank Transfer: Available for large amounts (minimum ₹5000)
• NO CASH REFUNDS: Under any circumstances

💰 Deductions & Charges:

• Transaction Fees: Payment gateway charges (3%) deducted from refund
• Inspection Fee: 15% for all product returns
• Restocking Fee: 25% for opened/non-defective items
• Shipping Charges: Original and return shipping NOT refundable
• Customs/Duties: International returns - customs duties NOT refundable

6. SPECIAL CONDITIONS & EXCEPTIONS

⚠️ No Refund Scenarios:

• Change of mind after purchase
• Found cheaper price elsewhere
• Incompatibility with existing systems
• Lack of technical knowledge to use product
• Products damaged by customer misuse
• Items purchased during sale/clearance
• Gift cards and service vouchers

📝 Important Notes:

• Warranty Claims: Separate from refund policy - contact manufacturer
• Service Disputes: Must be reported within 24 hours of service completion
• Chargebacks: Will result in permanent account suspension + legal action
• Fraud Prevention: All refunds subject to fraud verification